Zurich’s focus on innovation streamlines auto claims process

October 21, 2019

Virtual appraisal, developed by Snapsheet, can eliminate in-person appraisals, making process faster and more efficient for customers.


Continuing its commitment to driving innovation to improve the customer experience, Zurich Canada has launched a new virtual appraisal tool that can help customers more quickly resolve auto physical damage (APD) claims on vehicles they own for use by their employees.

Developed by Chicago-based insurtech company Snapsheet, a leader in virtual claims solutions, this appraisal solution uses customer submitted photos to provide experienced Snapsheet appraisers with a view of visible damage to any customer-owned vehicle that has been involved in a traffic accident. Photos can also be submitted by owners of any third-party vehicles for which the customer may be liable due to the accident.

Once the photos are received, the appraisers generate an approved Zurich Canada repair estimate within a matter of a few hours. Without the need for an in-person appraisal, time spent navigating the claims process can be cut significantly. Outcomes will vary according to the specifics of each claim, but Zurich estimates use of this tool can cut what would be a 10- to 15-day cycle using traditional appraisal methods to just two to three days.

This platform is already in use, helping Zurich Canada customers get their vehicles back on the road sooner. Beyond the benefits for customers, it’s expected to result in better outcomes for distributors and Zurich’s own operations. Snapsheet’s virtual appraisal and digital documentation capabilities were a perfect fit with Zurich’s ongoing work to deploy faster, more user-friendly products to simplify and improve interactions with customers.

Snapsheet is available to Canadian customers in all provinces except Quebec, British Columbia and New Brunswick. Use excludes certain types of losses, including hail undercarriage damage, and mechanical damage.

For more information or to inquire about using Snapsheet for a claim, please contact one of our Claims Managers:

Caroline Turcotte
1 (416) 586-2811

Margaret Struhanyk
1 (416) 586-2649

This is intended as a general description of certain types of insurance and services available to qualified customers through Zurich Insurance Company Ltd in Canada. Nothing herein should be construed as a solicitation, offer, advice, recommendation, or any other service with regard to any type of insurance product underwritten by Zurich Insurance Company Ltd. Your policy is the contract that specifically and fully describes your coverage. The description of the policy provisions contained herein gives a broad overview of coverage and does not revise or amend the policy. Coverages and rates are subject to individual insured meeting our underwriting qualifications.