A risk management guide to slips, trips and falls

May 23, 2019

Each year slip, trip and fall injuries cost our customers millions in indemnity and lost time costs along with needless suffering among their employees, customers and the general public. It’s time for new tactics.

Scott Thomas

Head of Risk Services,

As the Head of Risk Services, Scott Thomas leads Zurich Canada’s nationwide team of risk... About this expert


Slips, trips and falls can present challenges to managers in nearly all types of businesses, but particularly those with public spaces, including retail establishments, hospitals, financial institutions and hospitality venues.

In addition to wanting to keep employees, contractors, visitors and the public safe from injuries, managers cannot ignore the escalating costs of slip, trip and fall incidents and their impact to the bottom line. For slip, trip and fall prevention in their facilities, managers must understand the causes, identify areas where improvements can be made and implement action plans.

Slip, trip and fall action plan

Management teams can better control exposures by knowing what to do when an incident occurs, including how to respond to an incident and maintaining an incident file.

Common causes of slips, trips and falls

After completing a forensic review of a large number of injury cases, Zurich identified 10 key risk factors that commonly result in slip, trip and fall claims, including foreign substance potential, obstructions and human factors.

For more on management’s role in preventing slips, trips and falls, as well as an inspection checklist, download Zurich’s PDF.