Skills and experience
As Interim Head of Claims for Zurich Canada, Duane Perkins leads a team accountable for technical claims, claims operations, claims shared services, customer relationship management and claims business intelligence.
Perkins has been with Zurich since 1995. He also currently serves as the Global Head of Claims Excellence. Prior roles at Zurich include the Chief Claims Officer in Asia Pacific, CCO for the Middle East and Africa, and various roles with Zurich North America.
Under Claims Excellence, Perkins is responsible for operational excellence, claims strategy and execution; claim analytics and reporting; and claims functions such as Counter Fraud, Recovery, Vendor Management, Quality Assurance and more. His team also supports the Global Claims Blueprint, Claims Heatmap, Claims Analytical Performance System (CAPS) and strategies to address operating models, Claims innovation and other digital efforts.
Perkins earned a Bachelor of Science from DePaul University in Chicago.