Customer Care
The customer is at the heart of everything we do
Your satisfaction is our top priority. We are committed to addressing any concerns you might have in a fair and professional manner. In order for us to resolve your concerns efficiently, we recommend that you follow our process outlined below:
1. Let us know
Contact your insurance broker, agent, Zurich representative or claims adjuster and advise them of your concerns. Most issues can be resolved quickly by dealing with individuals closest to the source of the issue.
2. Escalate to a manager
If your concern is not resolved after completing step 1, ask to speak to a manager or ask your broker/agent to escalate the matter to their contact at Zurich. The manager will review the issue and if needed, will discuss the matter with senior management.
3. Contact Customer Care
If your concern is not resolved after speaking with a manager, please contact our Customer Care team. You can reach the Customer Care team using the contact information below.
4. Contact the Ombudsman
You can contact the Office of the Ombudsman at anytime. The Ombudsman will conduct an independent and impartial investigation into your complaint and provide a final response with justifying answers. The Zurich Canada Ombudsman Process.
*Please be sure to include your full name, address, telephone number, policy, and/or claim number in all inquiries.
Contact the Customer Care Team
(855) 792-2731 Submit the form
Customercare.zurich.canada@zurich.com
Mail: Zurich Insurance Company Ltd (Canadian Branch)
100 King Street West Suite 5500, P.O. Box 290
Toronto ON Canada M5X 1C9