Zurich Canada evolves to better support customers, brokers

Toronto, Canada – July 15, 2025– Zurich Insurance Company Ltd (Canadian Branch) (Zurich Canada) today announced a series of organizational enhancements designed to better serve its customers and broker partners. Building on the momentum of the past five years, Zurich Canada is entering its next phase of growth with a renewed focus on customer-centricity and operational simplicity.

The newly unveiled structure will align Zurich Canada’s teams more closely with its key customer segments: National, Middle Market, SME, and Retail. This evolution is intended to streamline the way customers and brokers do business with Zurich and to deliver more tailored services to meet their specific needs.

New Units and Leadership Appointment

• National Accounts will be led by Dane Hambrook and will include National General Property, National Liability (including Environmental & Auto), a newly consolidated National Energy/Construction/Marine unit, Surety, and Financial Lines
• Alternative Risk Solutions will be headed by Marco Royer, overseeing Programs, MGAs, and ART/Captives
• Middle Market will continue under the leadership of Donna Mulligan and will focus on industry verticals such as Manufacturing, Retail, Professional Services, Real Estate, Wholesale, Technology, and Construction.
• Retail will encompass A&H, Travel, and Retail Partnerships (Auto & Home). The Head of Retail will report to Paul Jackson, Head of Customer & Market Management and Retail.

“We are committed to putting our customers and broker partners at the centre of everything we do. These changes are a reflection of our ambition to deliver simpler, more effective solutions and to build even stronger relationships with those we serve,” said Saad Mered, CEO, Zurich Canada. “By aligning our organization more closely with our customers’ unique needs, we are positioning Zurich Canada for sustainable growth and continued leadership in the market.”

These changes are also designed to strengthen Zurich Canada’s regional approach and agility, while ensuring a consistent and high-quality customer experience nationwide.

Zurich Canada remains committed to delivering reliable, forward-thinking solutions and strengthening relationships with its customers and broker partners across the country.

Media contact

Kate Moseley-Williams
Director of Communications
Zurich Canada
416.892.9537
kate.moseleywilliams@zurich.com

About Zurich Canada

Zurich Canada has been a leader in the Canadian insurance market for over 100 years – now offering both large and middle market commercial, and other specialty coverages. With employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect Canadian businesses, communities and families. Our team is there in tough times to help customers respond and recover quickly.

We will continue to evolve to support customers, brokers and employees in an ever-changing environment. In addition to providing insurance protection, we are increasingly offering prevention services such as those that promote well-being and enhance climate resilience.

We strive to build a workplace that is representative of the communities we serve. Zurich Canada is committed to creating a workplace that puts the well-being of people first and where everyone can contribute, grow and feel a sense of belonging.