Experience the Zurich difference

Zurich's claims services

The Zurich difference

With a network of 7,600 claims professionals working in 170 countries around the world, Zurich’s claim organization offers diverse expertise across a broad range of industries, as well as local understanding and accessibility. We have claims offices to service all regions of Canada to support our customers more effectively and efficiently, helping them move forward as quickly as possible.

Expertise

The professional expertise of our claims professionals stands out amongst the competition and spans a broad range of specialties including general adjusters, catastrophic events and litigation.

  • Our National General Adjusters average more than 25 years of claims experience and directly assist customers in their largest and most complex property claims.
  • When a major catastrophic event occurs, our Catastrophe Response includes a team that has the background to respond immediately and effectively.
  • Zurich’s team of dedicated legal professionals is made up of over 360 lawyers in 49 offices in Canada and the US. Our staff legal counsel offers an average of 15 years of legal experience and helps resolve litigation at the optimal cost.

Customer service

Zurich is committed to giving our customers excellent customer service throughout the claims process. We simplify the process by providing a single point of contact to service each account. Upon filing a claim, our customers are connected to a dedicated claims specialist who offers support and communication through every step of the process.

To ensure the highest level of service and efficiency, we match the complexity of a claim to a claims professional with relevant industry experience and skills. Our claims professionals are hands-on and directly involved from the moment you file a claim to the moment it is resolved, and after.

Training

Zurich claims professionals offer in-depth industry knowledge and experience over an extensive range of industries, but they also continue to build on their impressive backgrounds through continued training and professional development.

We offer our team of professionals a variety of in-house training programs and encourage continued education and certification. By actively developing key talent, we are able to offer our customers market-leading expertise and better serve their needs.

Claims case studies

To learn more about Zurich Canada’s claims experience, read our case studies from real customers and see how their businesses benefited.