Experience the Zurich difference

Zurich is committed to helping our customers at the moment, that matters most. Our claims service team strives to make the claims process efficient and effective. You can report your claim to us by visiting autoclaims.zurichcanada.com. You can also reach us by phone 855.998.7424 (855 Z ZURICH).

Please call us at 855.998.7424 (855 Z ZURICH) to arrange towing. You can also call our towing vendor partners directly at 877.700.4276 or 800.227.7827.

We want to make sure you have choices available to you. We have over 500+ highly rated network of preferred shops nationally across Canada, who guarantee the repairs. You can make this selection when you register your claim at autoclaims.zurichcanada.com. or at any time by contacting your Claim Professional.

Of course, if you prefer, you may take your car to a repair shop of your choice. An Appraiser will be assigned to inspect the damage and estimate, before we can authorize repairs.

Your Claim Professional will keep you informed as the process unfolds and will provide support tailored to your situation. Payments will be made upon completion of the repair or investigation and once all necessary documentation has been received.

Once your claim is registered, you will be contacted by a Claim Professional. We will investigate coverage and guide you through the claims process every step of the way.

Following an accident, you are required to notify us within seven days—or as soon as practically possible as set out in Requirements and Statutory Conditions of your policy. The limitation period within which to file a claim and complete repairs, varies between jurisdictions. Typically, this is between 1-2 years, depending on the type of claim.

You will need to provide the following details when making your report:

• Your policy number
• Vehicle details for all vehicles involved
• Accident details [photos of the location and vehicles are recommended]
• Driver and passenger details for all involved persons in all vehicles
• Insurance company details [including policy numbers] for all vehicles involved
• Details of emergency services at the scene
• Witnesses to the event [independent]

The 9-1-1 operator determines if police officers are required at the scene. If you’ve been involved in a minor collision with a total combined value of $2,000 in damage, by law you must file a collision report. Police will typically investigate the collision at the scene when any of the following criteria applies:

• Injury or fatality
• Criminal Activity [examples include Impaired Driving, Stolen Vehicles, and Assault]
• Federal, Provincial or Municipal Vehicles
• Vehicles Transporting Dangerous Goods
• Damage to Private, Municipal, or Highway Property
• Bicycles or Pedestrians

Officer Discretion: If an officer attends the scene or determines by phone that the collision meets the criteria, you must attend a Collision Reporting Centre, which is mandatory by law [if applicable]. Collision Reporting Centres are currently only operating in Ontario and Alberta.

At Zurich Canada, the customer is at the heart of everything we do. If you are unhappy with the process or have concerns you would like to bring to our attention, please reach out to your Claim Professional. Alternatively, you can call us at 855.998.7424 (855 Z ZURICH) or email us at autoclaims@zurich.com.

Visit us at autoclaims.zurichcanada.com to register. From here, you can view claims, payments, make inquiries with your Claim Professional and upload documents.

This can be done by phone, email or by visiting us at autoclaims.zurichcanada.com. If you have any questions or concern, you can note them directly on the claim.

You can visit us at autoclaims.zurichcanada.com. to report your claim. From there, you can make a selection for rental car and repair facility, if your policy affords coverage. You can also call us anytime 24/7 at 855.998.7424 (855 Z ZURICH).