Privacy Consent Notice

By calling and submitting the requested information, you are providing consent to Zurich Insurance Company Ltd and its subsidiaries and affiliates located in your country of residency or abroad (collectively, “Zurich”) to record your call for quality assurance, training and claim investigation purposes and for the collection, storage, use, disclosure and processing of your personal information as may be necessary to assess, investigate, administer, adjust, and settle claims (including reinsurance claims), coordinate and consult third party specialists and experts, prevent, detect and suppress fraud, support customer service improvement and complaint handling, for statistical evaluation, or to meet regulatory or other operational requirements. You are also providing consent to Zurich for the disclosure of your personal information to third parties, as required for and in relation to one or more of the above-stated purposes, including reinsurers, third party administrators, brokers, agents, claims adjusters, appraisers, healthcare clinics, physicians, lawyers, auditors, engineers, architects, accountants, autobody shops, tow truck companies, restoration contractors, regulators or other governmental or public bodies, taxing authorities, industry associations, other insurers, and other third parties involved in providing insurance services (collectively, “Third Parties”). If your policy was arranged for by a broker or an agent, you authorize Zurich to collect, store, use, disclose, and process personal information received from such broker or agent in relation to the above-stated purposes. Additionally, by providing information about a third party, including but not limited to, a family member, director, officer, employee, other named insured, listed driver, or any party that has an interest in or derives a benefit from the policy, you hereby covenant and warrant that you have obtained the appropriate consent from such third party to disclose their personal information to Zurich and for Zurich to use and disclose such information for any of the above-stated purposes.

Zurich is committed to protecting the privacy and confidentiality of information provided. Your personal information may be processed by and is securely stored within the offices of Zurich and authorized Third Parties, both in domestic and foreign jurisdictions outside Canada and is subject to applicable laws.

Zurich may retain your personal information as needed for any of the above-stated purposes or as necessary to comply with Zurich’s legal and regulatory obligations, resolve disputes, and enforce Zurich’s agreements. You may request to review the personal information Zurich maintains about you and make corrections by writing to: Privacy Officer, Zurich Insurance Company Ltd (Canadian Branch), 100 King Street West, Suite 5500, P.O. Box 290, Toronto, ON M5X 1C9 or by emailing privacy.zurich.canada@zurich.com.

You may refuse to consent or withdraw your consent to the collection, storage, use, disclosure or processing of your personal information; however, your refusal to provide consent may prevent Zurich from being able to pay any claim benefits payable under your policy.

Please contact the Zurich Privacy Officer if you require further information regarding the collection, use, disclosure, processing and storage of your personal information or if you have any complaints via email at privacy.zurich.canada@zurich.com. You can also review our Privacy Policy